i heart Sanuk

If you know me, you know i love flip-flops. Anything with a flip and a flop will steal my heart every time! I don't like shoes at all... they are too conforming.

As summer approaches, i realized that my flip flop inventory was low, so I went online to my favorite flip flop vendor, Sanuk, and purchased 2 pairs for everyday wear...black and brown...size 11 (WHOA! yeah, I know, I'm Sasquach) for a reasonable $16 each + shipping. I anxiously awaited the arrival of my package, tracking it everyday like a mother with a webcam on her baby's daycare. Finally, the day arrived and oh, what a day it was! I was swamped at work and up to my eyeballs in project fire drills which put a huge damper on my usually optimistic attitude. When I returned from lunch the package was sitting on my desk like a present under the Christmas tree just begging to be ripped open and set free. I immediately kicked off the old, worn out flip flops and slipped on the new pair of brown. I felt like Cinderella....but then my fantasy-land clock struck midnight...and the sandals started to feel like i had on two slippers of sweaty silly putty strapped to my feet. My heart was broken.

I emailed the company since there was no phone number available to find out what could be done and if I was doomed to wear silly putty shoes for the entire Summer. I was pleasantly surprised when I got an immediate response from the VP of Sales directly (see below) and my new sandals are already on their way to me, no strings attached and no questions asked. So, I want to pass it on that if you are in need of some great flip-flops this Summer season and are looking for something stylish, comfortable and very reasonably priced. Then, check out www.sanuk.com to order a pair or 10 today. I heart Sanuk!

(no, Phill, I did NOT say Tanuk Tanuk: http://www.youtube.com/watch?v=-bAN7Ts0xBo)



On 5/14/09 4:15 PM, "John Gothard" wrote:
Kresta,

I was forwarded your email and wanted to respond personally.

After reading your email, all I can say is that we take great pride in EVERYTHING we make. We definitely do not make products that you are only allowed to wear a short time; Sanuks are built to last! But every now and then we get someone in the factory who had some bad chili at lunch and then came back to work that afternoon and he produced your Sanuks. We do not want you to feel that you have a “lemon”.

If your pair of Sanuks do not standing the test of normal use, then we will get you a new pair! We want you happy or happier than the day you bought your Sanuks!

Please email me back the following;

1. A pic of the damage to your Sanuks (low resolution please).
2. Your name
3. The Production number; only on Sidewalk Surfers/Hybrid’s (under the top); not on the sandals
4. A US shipping address (FedEx or UPS)
5. A replacement model, color and size.
6. No need to send a copy of your receipt; we will take care of you!

We love what we do and want you to be the happiest customer on earth.

Smile… Pass it on…

John Gothard
VP of Sales
Sanuk, USA
Email: John.gothard@cctraders.com
Phone: 949 794-8850, x2331